Privacy Policy

Privacy Notice

Effective Date: 2 April 2024

At Vorofin Regulatory Services (Pty) Ltd, we respect your privacy and are committed to protecting your personal data. This Privacy Notice outlines how we collect, use, and protect your personal information in accordance with the Protection of Personal Information Act (POPIA) (South Africa) and the General Data Protection Regulation (GDPR) (European Union).

  1. What Information We Collect

We may collect the following types of personal information:

  • Identity Information: Name, surname, identity or passport number.
  • Contact Information: Email address, phone number, physical address.
  • Transaction Information: Payment details, billing information, tax information, qualifications, license numbers.
  • Technical Information: includes but is not limited, your IP address, browser type, operating system, device details (screen resolution), location (based on IP), cookies, timestamps of page visits, and sometimes even specific browser plugins or extensions.
  1. How We Use Your Information

We process your personal information for the following purposes:

  • To provide and manage the products and services you request.
  • To communicate with you regarding our services we provide to you, updates, or customer service inquiries.
  • To comply with legal obligations, such as tax and regulatory requirements.
  • To improve our services and website based on your interactions and feedback.
  1. Legal Basis for Processing (GDPR)

Under the GDPR, we process your personal information based on the following legal grounds:

  • Consent: Where you have given us explicit consent to process your personal data.
  • Contractual Necessity: To perform our obligations under a contract with you (e.g., processing your applications).
  • Legitimate Interests: For purposes such as fraud prevention, improving our services, or marketing (where appropriate).
  • Legal Obligations: To comply with laws and regulations, such as tax and financial laws.
  1. Sharing Your Information

We may share your personal data with third parties under the following circumstances:

  • Service Providers: We may share your data with trusted partners who help us deliver services (e.g., payment processors, IT service providers, regulators).
  • Legal Compliance: We may share your information if required by law, such as for legal obligations, fraud prevention, or to respond to public authority requests.
  • Business Transfers: In the event of a business transaction such as a merger or acquisition, your information may be transferred to the new entity.

We will never sell your personal data to third parties.

  1. Your Rights (GDPR and POPIA)

You have the following rights regarding your personal data:

  • Access: You can request access to the personal data we hold about you.
  • Correction: You can request correction of any inaccurate or incomplete information.
  • Erasure: You can request the deletion of your personal data in certain circumstances.
  • Object: You can object to certain types of data processing (e.g., direct marketing).
  • Data Portability: You can request a copy of your data in a portable format.
  • Withdraw Consent: If processing is based on your consent, you can withdraw it at any time.
  • Restrict Processing: You can request us to limit how we process your personal data.

To exercise your rights, please contact us at the details below.

  1. How We Protect Your Data

We implement appropriate technical and organizational measures to secure your personal information from unauthorized access, disclosure, or destruction. However, please be aware that no system is entirely secure.

  1. Data Retention

We will retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Notice or as required by law. When no longer required, we will securely delete or anonymize your data.

  1. International Transfers

If we transfer your personal data outside South Africa or the European Economic Area (EEA), we ensure that appropriate safeguards are in place to protect your data in compliance with applicable data protection laws.

  1. Changes to This Privacy Notice

We may update this Privacy Notice from time to time. If we make significant changes, we will notify you through appropriate means (e.g., email or website notice). Please review this notice regularly to stay informed about how we are protecting your personal data.

  1. Other Websites

Our website might contain links to other sites. Please be aware that Vorofin is not responsible for the privacy practices of such other sites, and we recommend users to be aware when they leave our site to read the privacy statements of these relevant websites that collects personally identifiable information. Our privacy statement applies solely to information collected by this website.

  1. Contact Us

If you have any questions or concerns about this Privacy Notice or how we handle your personal data, please contact us at:

Vorofin Regulatory Services (Pty) Ltd, Email: info@vorofinregulatoryservices.co.za , Phone: +27 (0)83 651 5088

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